Who we are
Our website address is: https://thelondonwindowcleaner.com.

What data we collect
The personal data we collect from you includes:

• questions, queries or feedback you leave, including your email address if you contact thelondonwindowcleaner.com
• your email address and subscription preferences when you sign up to our email service
• how you use our emails – for example whether you open them and which links you click on
• your Internet Protocol (IP) address, and details of which version of web browser you used
• information on how you use the site, using cookies and page tagging techniques

We use Google Analytics software to collect information about how you use thelondonwindowcleaner.com. This includes IP addresses. The data is anonymised before being used for analytics processing. Google Analytics processes anonymised information about:

• the pages you visit on thelondonwindowcleaner.com
• how long you spend on each thelondonwindowcleaner.com page
• how you got to the site
• what you click on while you’re visiting the site

We do not store your personal information through Google Analytics (for example your name or address).

We will not identify you through analytics information, and we will not combine analytics information with other data sets in a way that would identify who you are.

Why we need your data
We collect information through Google Analytics to see how you use the site and our digital services.

We do this to help:

• make sure the site is meeting the needs of its users
• make improvements

We also collect data in order to:

• gather feedback to improve our services, for example our email alerts
• respond to any feedback you send us, if you’ve asked us to
• send emails to users who request them
• provide you with information about local services
• monitor use of the site to identify security threats

Our legal basis for processing your data
The legal basis for processing personal data in relation to site security is our legitimate interests, and the legitimate interests of our users, in ensuring the security and integrity of thelondonwindowcleaner.com.

The legal basis for processing anonymised data for Google Analytics is your consent.

The legal basis for processing all other personal data is that it’s necessary in the operation of our services.

What we do with your data
The data we collect may be shared with our technology suppliers, for example our hosting provider.

We will not:

• sell or rent your data to third parties
• share your data with third parties for marketing purposes

We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

We share data with Site Kit by Google. You can read their privacy policy here.

How long we keep your data
We will only retain your personal data for as long as:

• it is needed for the purposes set out in this document
• the law requires us to

We will keep your email data until you unsubscribe. 

Where your data is processed and stored
We store and process your data ourselves. Our systems and processes are designed to always keep your data as safe as possible.

Data collected by Google Analytics may be transferred outside of our system for processing. 

How we protect your data and keep it secure
We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data.

We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

Your rights
You have the right to request:

• information about how your personal data is processed
• a copy of that personal data
• that anything inaccurate in your personal data is corrected immediately

You can also:

• raise an objection about how your personal data is processed
• request that your personal data is erased if there is no longer a justification for it
• ask that the processing of your personal data is restricted in certain circumstances

If you have any of these requests, get in contact with us.

Links to other websites
thelondonwindowcleaner.com contains links to other websites.

This privacy notice only applies to thelondonwindowcleaner.com, and does not cover other sites/services that we link to. These services should have their own terms and conditions and privacy policies.

Following a link to another website
If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Following a link to thelondonwindowcleaner.com from another website

If you come to thelondonwindowcleaner.com from another website, we may receive personal information from the other website. You should read the privacy policy of the website you came from to find out more about this.

Contact us or make a complaint
Contact us if you:

• have a question about anything in this privacy notice
• think that your personal data has been misused or mishandled

To contact us email us at [email protected]

Changes to the policy
We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately.

If these changes affect how your personal data is processed, we will take reasonable steps to let you know.

Last Updated: 04-March-2024